Click the title to view our FAQs on each of our most requested topics
Security and logging in to your account
How do I Log In?
What is my Killik Client Code?
How do I obtain my Killik Client Code?
What is an Access Code?
Why is my Access Code not being accepted?
Is the Access Code required every time I Log In?
Should I log out when I’m done?
Understanding your Investments
Where do I find my Investments?
How do I hide accounts with £0?
How can I see only what is in my ISA account?
What stocks have intraday live prices?
Managing your Investment Activities
How do I export or print out my investments?
How do I print my transactions?
How can I sort my income activity?
How can I sort my investments alphabetically?
Understanding your Stock and Cash Activity
How can I see my cash balance?
How can I see my transactions?
Updating information on your profile
How do I change my address?
How do I change my bank details?
Portfolio Performance
What do I do if my performance looks incorrect?
What is performance?
How do Killik calculate performance?
What are benchmarks?
What are annualised returns?
What is Net / Gross?
Why are we using a particular index for comparison?
Where do I find my contract notes, statements, tax certificates and more?
Is there a myKillik app?
Should I use the website or the app?
Further questions...
If you have any further questions, please contact our Client Support team on clientsupport@killik.com